Course Description
Dealing With Difficult People is a course that teaches you ways to identify specific causes of difficult behavior, anger, how difficult people behave towards others, coping strategies for dealing with them, how to recognize potential difficulties beforehand to minimalize their effects, conquering resistance, negative interaction cycles, positive interaction cycles, ways to change your own behavior that can have a positive effect/resolution, how to destress, and take charge of situations created by difficult people for a win-win.  
Course Requirements
1. A desire to get along more congenially with others.
2. A willingness to improve your responses to difficult personality types.
Course Goals
After completing this course, students will be able to:
Identify difficult types of personalities.
Apply various techniques and responses for coping and dealing effectively with difficult people. 
Assessment
Self-scoring quizzes
Final review assignments
Grading Policy

This is not a graded course. All lessons and assignments must be completed with a score of 70% or better to pass the course.